Website privacy notice
How we handle personal information when you enquire about or book vehicle rental.
Who we are
Quick Hire Rentals Limited trading as THAT Rental is responsible for the personal data we process in operating our rental services. Contact us at hello@thatrental.co.uk or through our contact page regarding privacy matters.
Information we collect
Depending on the service you use, we may collect contact details, booking details, driver and driving licence information, billing and payment information, customer service messages, business portal account details, and technical information needed to protect the website and services.
Why we use your information
We use your information to provide quotes and rental services, manage bookings and agreements, check driving eligibility, process payments and refunds, contact you about your booking, administer business accounts, respond to enquiries, prevent fraud and meet legal obligations. Our lawful bases, as applicable, include performance of a contract, compliance with legal obligations, legitimate interests (such as security and customer service), and consent where it is required (such as certain marketing and optional cookies).
Who receives information
We may share information where necessary with payment providers (including Stripe), website hosting and IT support providers, insurance and rental service partners, and public authorities where required by law. Access is restricted to legitimate business needs. Where processing involves transfers outside the UK, appropriate legal safeguards must be used.
How long we retain information
We keep information only for as long as needed for rental administration, legal compliance, accounting, disputes and security, applying our internal retention requirements. Different records have different retention periods; contact us for information about a particular record.
Cookies and live chat
We use an essential session cookie for security and site functionality. Our optional Live Helper Chat widget is loaded only after you accept optional cookies. See our cookie policy and settings for details.
Your rights
Subject to the applicable law and circumstances, you may request access to your information, correction, erasure, restriction, portability or object to certain uses. You can withdraw consent where processing relies on consent. Contact us using the address above. You can also complain to the Information Commissioner's Office (ICO).
Security
We use organisational and technical controls intended to protect customer information and restrict access to authorised users.
Last updated: 26 October 2026.