Cookie policy

What are cookies?

Cookies are small files stored on your device. Some are essential for using our website securely; others relate to optional services.

Cookies and storage we use

• THAT_RENTAL_SESSION (or our configured session cookie name): essential, first-party, ends when the browser session ends. Supports security features, forms, bookings and customer account functionality. Cannot be switched off through our cookie controls.
• that_cookie_choice_v1: a local-storage preference used to remember whether you accepted or declined optional services. It is not used for advertising and can be cleared in browser settings.
• Live Helper Chat: optional support-chat service provided from thatrental.co.uk. It may use cookies or browser storage to operate conversations and remember chat sessions. The chat widget is not loaded until you accept optional cookies. You can still contact us using the contact page if you decline.
• Stripe: if you choose to pay online, Stripe's secure payment interface may use cookies or similar anti-fraud and payment-security technologies needed for the payment you request. See Stripe's privacy information for details.

Your choices

You can decline optional live-chat storage without losing access to our booking website. We do not load the live-chat widget until you accept. Change your choice any time using the button below or the Cookie settings link in the footer. Withdrawing consent unloads the optional widget by refreshing the page; previously stored third-party cookies may also need to be removed using your browser settings.

Change cookie settings

Other technologies

Our review of the supplied website files did not identify Google Analytics, Meta Pixel or other advertising trackers. If these are added later, we will update this notice and seek consent where required.

For details about personal data processing, see our Privacy notice.

Last updated: 26 October 2026.